1/18/2024 0 Comments Live chat credit one bank![]() When I sent my ID to Capital One, I noted, it was sent to their Fraud Unit. There was no just cause to be treated like this, all I did was call the 800 number provided, to activate my Capital One card. The matter was bring turned over to the "back room." PLEASE NOTE: This was a humiliating, offensive, rude, demeaning experience. She said I had to submit my ID for proof, she would send me an email that would link me to a secure line. ![]() Sadly, it took several more phone calls before I could speak to someone that I could understand. I was trssferred to several other representatives whom I could not understand, even asked for a supervisor, but the call was disconnected. I was informed, she was placing a restriction on my card because she didn't know who I was, and she needed more proof. The representative could not speak fluent in English, it was very difficult to understand her, there was very loud back grown noise. Yesterday, when I called the 800 number provided with my credit card, to activate my credit card, Customer Service was terrible. I even connected to your Capital One App on line. I was approved and received my Capital One Platinum Card for $300. if you want to be lied to and told they will buy back your account and then refuse to do so beware!!!! ! do not use them they are not worth the mess they put you in. That is the lamest thing i ever heard if your going into collections they should notify my mail email phone and i received zero. the excuse they use is they were not allowed to call me. I was in collections for 3 months and not a word from them had to find out when i checked my credit report that they charged my account off and reported false information.Īfter hours of speaking with managers they still would not rectify the mess they put me in. This company is shady after having an account for years they do not make things right. when they refused my payments to begin with. ![]() ![]() refused to reinstate my account when i was making montly payments as promised.Įven though they made mistakes they refuse to buy back the account and reported to my credit buerau that i refused to pay. Was sent to outside collection agency as non payment when they refused to take my payments at credit one. ![]()
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